![]() Electronics, wheels and custom-painted parts cannot be returned at any time for any reason.Īll returns and exchanges must be returned to Ford (for orders shipped directly to you) or the dealer (for orders picked up from the dealer) solely at your expense, except in the case of Ford or dealer error. Once you have initiated a return, you must return the part(s) within 14 calendar days. Proof of purchase is required.Įxclusions to this warranty include wear due to severe abrasive conditions, chemical contamination, such as spilled gasoline, bleach, vehicle accidents, misuse, abuse, incorrect installation, incorrect use, etc.Ford or the dealer (where applicable) will accept returns or exchanges of applicable Motorcraft, Ford Parts, Omnicraft, Ford Accessories, Lincoln Accessories and Ford Performance Parts within 30 days of your receipt. ![]() Our goal is to keep our customers happy for a lifetime and always reach a fair resolution to any issue. Our decision is final and will consist of either replacement of your product at no charge or charge you a prorated amount for a replacement, meaning we may extend a discount to you to purchase an exact replacement. We do not charge extra for our products to our vast majority of customers so we can accommodate ridiculous warranty claims by the few. Fair is defined as being fair to both you the customer and to WeatherTech. We will work with you for a fair resolution to any issue you may have. We are reasonable people and we believe in true customer satisfaction. Like tires, brake pads or the shoes on your feet, everything wears out and when it does, that does not mean you did not receive good value for your money. That does not mean that a product that simply and naturally wears out from normal use is a candidate for a warranty replacement or a refund. WeatherTech Direct, LLC warrants that our products will be free from any defects in materials and workmanship for the life of the original purchaser and only for the original vehicle they were installed in.
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